Pre-Order questions
What is pre-ordering?
Most items on our website are in stock. Some items are available for pre-ordering. This means the item is not currently in stock but will be available back in stock soon.
What is the advantage with pre-ordering?
Most items on our website are in stock, but occasionally it can happen that if the demand is high we run out of stock. Placing a pre-order guarantees you will immediately receive the product upon release.
How long will my pre-order take?
Please check the product page for more information before placing your order. Once your pre-order has been placed, we will confirm with you again via email.
Will I receive updates during production?
Yes, our sales team will constantly keep you in the loop with 2 & 4 week updates. As well as a final update before your stock is ready. Contact us for more information.
How long will my delivery take?
Please check the product page for more information before placing your order. Once your pre-order has been placed, we will confirm with you again via email.
Can I cancel my order?
Yes, please see our refund and return policy here.
Can I get a refund on my order?
Yes, upon approval a refund can be arranged. Please see our refund policy here.
When will I receive my refund?
Refunds take up to 25 working days to be processed. Please see our refund policy here.
Can I change my mind on my order during production?
Yes, however this will change the production time of your order. Contact us for more information.
Can I exchange my order after delivery?
Yes, you can change your order once you have received it, within the first 5 working days from your delivery. Please see our exchange policy here.