Furniturespot Warranty

Sometimes the universe conspires against us. In the unlikely event your Furniturespot product is delivered to you in a less-than-perfect condition, please email photos to su*****@fu***********.za or call our customer care team on 011 486 6026. We require you to send us photos within 24 hours of delivery.

All our products are made just for you with the greatest craftsmanship and devotion. All our products come with a 12-month warranty on defects in workmanship, materials and construction from the date of purchase based on reasonable use. We will also guarantee that the material is free of degradation resulting from other than ordinary residential wear and tear for 6 months from the date of purchase, based on reasonable use.

Warranties do not apply to:
1) Defects that result from negligence, misuse, accidents or commercial use by you.

2) Any condition resulting from incorrect or inadequate maintenance, cleaning or care.

3) Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.

4) The colour fastness, dye lot variations, wrinkling, or wear of fabrics or leather.

5) The softening of filling materials under normal use.

6) If you have made special arrangements with our team to collect your own order, please note once your order leaves the warehouse your warranty does not apply anymore. Our warehouse team will make sure the order is 100% quality-checked before leaving.

If you’re experiencing a warranty issue, please get in touch with our team. We will work to address the issue and ensure that the product is as good as new. This may involve shipping your replacement parts, organizing repair, or a complete replacement (at our discretion).

Please note that warranties are not transferable and cannot be extended to re-sold products. Warranties are only valid when products are used for their intended purpose and exhibit normal use.

Dispatch & delivery information

The below chart can give insight on how long it will take for you to receive your product.
Shipping AreaDelivery TimelineDelivery Fee
Gauteng and outlying areasWithin 7-10 working daysR399
Cape Town (including Gordons Bay, Stellenbosch, Bloubergstrand, Simons Town)Within 7-14 working daysR499
Durban (including Hillcres, Kingsburgh, Dolphin Coast)Please contact our team for delivery times.R1,050
Other regionsPlease contact our team for the delivery times and costs 

Curtains and Decor delivery times

Curtains and Decor items we charge a flat fee of R149 nationwide and we deliver within 3-5 working days

Paying on credit

PURCHASE ON CREDIT VIA PAYFLEX

How does it work?                                                                                          Zero interest. Zero fees charged.​ The only fees Payflex charges are for late payments so there’s no need to worry. Payflex sends you a reminder prior to your payment date so that you can ensure your funds are ready to roll!​ Click here for more information.

PURCHASE ON CREDIT VIA FLOAT

How does it work?
​Zero interest. Zero fees charged.​ It’s all the perks of your credit card, but none of the cons. No interest, no fees, no extra credit – and no catch. Just furniture shopping joy on your terms.​Click here for more information.

PURCHASE ON CREDIT VIA PAYJUSTNOW

How does it work?                                                                                          ​Zero interest. Zero fees charged. The only fees PayJustNow charges are for late payments so there’s no need to worry. PayJustNow sends you a reminder prior to your payment date so that you can ensure your funds are ready to roll!​ Click here for more information.

PURCHASE ON CREDIT VIA MOBICRED

How does it work?
The on-credit amount shown is based on 12 monthly repayments (including interest charged at 20.75% per year and excluding Mobicred’s set-up and service fees). Mobicred’s set-up fee is R114.00 and Mobicred charges a monthly fee of R28.50.​ Click here for more information.