Lay-by questions
What is a Lay-by?
A Lay-by is a system where a supplier, such as a retailer, agrees to sell goods to a consumer on condition that the consumer makes periodic payments for the goods. A deposit is required to activate the lay-by.
How does your Lay-by option work?
You can lay-by with us in 3 easy steps:
1. Choose the items you would like to lay-by on our website.
2. Fill in the lay-by form (the link) where you then choose how many months you would like to lay-by your order for.
3. To activate the lay-by, you will pay 40% of your total order and sign the lay-by agreement.
What happens if in the interim the price of the product increases/decreases?
The price at which the lay-by order was processed shall be fixed and will not be increased or decreased.
The price of the lay-by remains the same.
Do I have to pay a deposit?
Yes, you will have to pay a deposit. You can lay-by for 3 or 6 months – interest free.
3-month terms are payable over the following instalments: 40% in the first month and 30% in month 2 and 3.
6-month terms are payable over the following instalments:40% in the first month and 12% in month 2, 3, 4, 5 and 6.
Is my (partly) paid Lay-by eligible for cash?
Yes, we can refund you, but we will charge a cancellation fee of 1 % if you cancel after 14 days. A cancellation after 14 days shall be subject to a cancellation fee of 1% for orders cancelled within the agreed lay-by period (being either 3 or 6 months). Furniturespot will refund the money already paid in full minus the cancellation fee of 1%. Cancellation fees shall only apply to the price of the goods cancelled and shall exclude delivery fees. If you do not choose to cancel the lay-by within the agreed lay-by period (being either 3 or 6 months), Furniturespot reserves the right to refund the money already paid in the form of a voucher. The voucher is valid for 12 months.
Does FS reserve stock for me once a Lay-by has been issued?
We do not reserve stock, but we monitor your Lay-by closely to do our utmost best to have your item in stock once you are ready.
Can I use a Lay-by as a Trade Partner?
No, Trade Partners cannot use a Lay-by.
What if I miss a monthly instalment?
You are advised not to stop or skip your lay- by payment. However, if you choose to skip your layby payment, no penalty will be imposed on you. You are still obliged to pay the full amount within the agreed instalment period you signed up for.
Can I use the Lay-by option for anything else even though certain furniture products are stated on my Lay-by?
No, it is not possible to change your lay-by order once you have signed your lay-by agreement.
Can I Lay-by an item on promotion or sale?
Lay-by payments will not be accepted for any promotions and sales.
If I save up quicker, do I receive an extra benefit?
No, there is no extra benefit if you save up quicker.
Can I cancel my Lay-by order?
Yes, you can cancel your order. Cancellation within 14 days from date of order can be cancelled with no penalty. A cancellation after 14 days shall be subject to a cancellation fee of 1% for orders cancelled within the agreed lay-by period (being either 3 or 6 months). Cancellation fees shall only apply to the price of the goods cancelled and shall exclude delivery fees. Furniturespot will refund the money already paid in full minus the cancellation fee of 1%. If you do not choose to cancel the lay-by within the agreed lay-by period (being either 3 or 6 months), Furniturespot reserves the right to refund the money already paid in the form of a voucher. The voucher is valid for 12 months.
Do I immediately receive the order?
You are only able to receive the order after the full price has been paid.
What happens if my desired item is cleared from your offering?
We are keeping track of your Lay-by. If we are planning to clear an item but you have not saved up for the item, we will contact you to make a plan together.
Am I able to extend my Lay-by from 3 to 6 months once started?
At the moment that is not possible.
If I receive a notification stating that the next instalment is due, how do I have to pay the amount before it is classified as a “missed payment”.
Each month we will require you to pay an instalment via a payment link or a manual Eft. We will send you this info monthly via email.
Can I cancel my Lay-by mid the instalment period I signed up for?
Yes, you can cancel your lay-by. Cancellation within 14 days from date of order can be cancelled with no penalty. A cancellation after 14 days shall be subject to a cancellation fee of 1% for orders cancelled within the agreed lay-by period (being either 3 or 6 months). Cancellation fees shall only apply to the price of the goods cancelled and shall exclude delivery fees. Furniturespot will refund the money already paid in full minus the cancellation fee of 1%. If you do not choose to cancel the lay-by within the agreed lay-by period (being either 3 or 6 months), Furniturespot reserves the right to refund the money already paid in the form of a voucher. The voucher is valid for 12 months.
Can I get a refund on my Lay-by?
A cancellation after 14 days shall be subject to a cancellation fee of 1% for orders cancelled within the agreed lay-by period (being either 3 or 6 months). Cancellation fees shall only apply to the price of the goods cancelled and shall exclude delivery fees. Furniturespot will refund the money already paid in full minus the cancellation fee of 1%.